Our approach to debt collections allows us to counsel consumers and assist
them with identifying the resolution that is in the best interest of all parties.
Due to the results driven nature of this contract, it is essential for our
company to employ individuals who are customer service oriented,
enthusiastic, results driven in a fast paced environment, outgoing and
If you’re looking for a position that allows you to communicate with people
in a positive manner, believes in the power of team work, and gives you the
platform for growth, you are the perfect fit! We offer competitive wage and
bonus structure, as well as excellent career opportunities.
Essential Duties & Responsibilities:
Obtain financial information from consumers.
Using tools available determine best voluntary.
Maintain appropriate follow-up
Meet or exceed objectives set by management.
Must achieve monthly performance goals.
All Debt Specialists will make between 150 – 250 calls per day working in a call center environment.
Ensure routes are maintained accurately and update system to ensure maximum contact with consumers.
Skip Tracing – tools are provided to assist in locating consumers.
Adhere to all policies, procedures of Red Cedar Associates and our clients.
High School Diploma or GED
Associates or Bachelor’s Degree preferred
Work 8 hour shifts consisting of three (3) days and two (2) evenings.
Must be able to work weekends as needed.
At least 1 year of experience in Collections, Sales and/or Customer Service.
Strong verbal communication skills with the ability to listen, persuade,
negotiate and obtain resolution. Must also be able to proficiently read and
Intermediate computer skills in one (1) or more of the following: Microsoft
Excel, Internet searches and/or Social Media.
Strong organizational and time management skills.
Act independently to resolve problems
Motivation to learn
Ability to work in a positive, collaborative manner with coworkers
Ability and history of maintaining confidentiality and high level of trustworthiness.
Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
Legally eligible to work in the United States
No conflicts of interest with our clients
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law
Occasionally lift and/or move up to 25 pounds.
Ability to sit or remain sedentary for your entire work shift (8, 9 or 10 hour shift)
Ability to talk and listen on a phone for your entire work shift (8, 9 or 10 hour shift)
Ability to type on a computer for your entire work shift (8, 9 or 10 shift)
Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.